Service Advisor - Lexus of Serramonte

Sonic Automotive; Daly City (CA); On-site; USD 90,000 - 160,000; Full time

Job summary

A leading automotive company is seeking a Service Advisor in Daly City, CA. The role involves scheduling service appointments, preparing cost estimates, and ensuring customer satisfaction. Candidates should have at least 2 years of dealership experience and a high school diploma. This position offers a competitive salary range of $90K – $160K annually, along with potential commission and bonuses.

Qualifications

• 2+ years of experience in a dealership position.
• Ability to demonstrate ability to pass pre-employment testing.
• All applicants must be authorized to work in the USA.

Responsibilities

• Schedules service appointments and maintains customer satisfaction.
• Prepares cost estimates for labor and parts.
• Communicates with customers regarding repair progress.

Skills

Customer service skills

General knowledge of vehicle mechanical operations

Ability to read and comprehend instructions

Education

High school diploma or equivalent

Job description

Service Advisor - Lexus of Serramonte in Colma, CA at Sonic Automotive

Job Type: Sales

Experience: Associate

About

At Lexus of Serramonte, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• 2+ years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• All applicants must be authorized to work in the USA
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Preferred Qualifications

• ASE certification preferred.
• A Successful candidate can expect to earn between $90K – 160K per year
• The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $0.00 and $0.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit

All your information will be kept confidential according to EEO guidelines.