Service Advisor: High Earning, Flexible Schedule + Sign-On

L0289 Baierl Chevrolet; Wexford (Allegheny County); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is hiring a Service Advisor at Baierl Chevrolet of Wexford. You will be the liaison between customers and technicians to ensure needs are understood and repairs properly communicated.

This role involves preparing repair orders, obtaining approvals, communicating additional repair needs, and managing warranty processes. A customer-focused, team-oriented communicator with prior advisor experience is ideal.

Qualifications

• Previous Service Advisor/Service Writer experience.
• Polished and professional demeanor.
• Ability to communicate technical terms to a non-technical audience.
• Create a truly memorable experience for our customers.
• Ability to work well in a team environment.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Skills

Service Advisor experience

Professional demeanor

Explain tech terms

Customer experience focus

Team player

Valid driver's license

Job description

Lithia & Driveway is hiring a Service Advisor at Baierl Chevrolet of Wexford. You will be the liaison between customers and technicians to ensure needs are understood and repairs properly communicated.

This role involves preparing repair orders, obtaining approvals, communicating additional repair needs, and managing warranty processes. A customer-focused, team-oriented communicator with prior advisor experience is ideal.