Service Advisor – Heavy Equipment Support & Customer Care

Carter Machinery Company, Inc.; Waldorf (MD); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match up to 6%

Life and disability insurance

In-house training programs

Employee referral bonus program

Tool allowances and tool loans

Discounts on cellular service, devices

Overtime opportunities

Shift differential

Job summary

Carter Machinery Company, Inc. is seeking a Service Advisor in Waldorf, Maryland to communicate with customers, gather information on equipment issues, and provide repair status updates while jobs are in progress.

You will open and process work orders efficiently, ensuring technician understanding and strong customer satisfaction. The role requires multitasking, excellent communication, and a dedication to our core values.

Qualifications

• Proficient with Microsoft Office products.
• Excellent customer service skills with ability to handle stressful situations.
• Strong oral and written communication skills.
• Ability to multi-task effectively.
• Attention to detail is required.
• Working knowledge of heavy equipment repairs is preferred.
• Must be able to work any shift.
• Promote a positive customer experience.

Responsibilities

• Communicate with customers to gather information on equipment issues and provide repair status updates.
• Open and process work orders efficiently using detailed customer requests to ensure technician understanding and customer satisfaction.
• Support operations by updating progress and maintaining clear records for service events.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Skills

Microsoft Office proficiency

Customer service

Strong communication

Multitasking

Attention to detail

Shift flexibility

Customer experience

The Carter Way values

Education

High School diploma or equivalent

Tools

None

Job description

Carter Machinery Company, Inc. is seeking a Service Advisor in Waldorf, Maryland to communicate with customers, gather information on equipment issues, and provide repair status updates while jobs are in progress.

You will open and process work orders efficiently, ensuring technician understanding and strong customer satisfaction. The role requires multitasking, excellent communication, and a dedication to our core values.