Hydraulics Recon Specialist — Customer‑Focused Service

Carter Machinery; Baltimore (MD); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match

Life and disability insurance

Tuition reimbursement

Tool allowances

Overtime opportunities

Shift differential (if applicable)

Job summary

Carter Machinery in Baltimore, MD is seeking a Hydraulics Recon Service Advisor to join our Service Operations team. This full‑time role focuses on delivering outstanding customer service, coordinating hydraulic recon work, and supporting the repair and service process for heavy equipment.

Applicants should have a high school diploma, at least two years of service experience, proficiency with MS Office, and strong communication skills.

Qualifications

• Must be proficient with Microsoft Office Products.
• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi‑task.
• Must have an attention to detail.
• Working knowledge of the function and repair of heavy construction equipment preferred.
• Must be able to work any shift.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Responsibilities

• Promote a positive customer experience.
• Communicate effectively with customers and team.
• Support service operations for hydraulics recon and related repairs.
• Uphold The Carter Way values in daily work.

Skills

MS Office

Customer service

Communication skills

Multi-tasking

Attention to detail

Heavy equipment knowledge

Shift flexibility

Customer experience

The Carter Way values

Education

High School diploma or equivalent

Job description

Carter Machinery in Baltimore, MD is seeking a Hydraulics Recon Service Advisor to join our Service Operations team. This full‑time role focuses on delivering outstanding customer service, coordinating hydraulic recon work, and supporting the repair and service process for heavy equipment.

Applicants should have a high school diploma, at least two years of service experience, proficiency with MS Office, and strong communication skills.