Hydraulics Recon Service Advisor — Customer Care

Carter Machinery, Inc.; Baltimore (MD); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match up to 6%

Life and disability insurance

Tuition reimbursement

Employee referral bonus program

Tool allowances and tool loans

Discounts on cellular service and gear

Job summary

Carter Machinery, Inc. in Baltimore, MD is seeking a Hydraulics Recon Service Advisor to manage customer communications, gather issue details, and provide repair status updates as repairs progress.

You will open/ process work orders with detailed notes to ensure technician clarity and customer satisfaction. Ideal candidates have at least two years of service-related experience, a high school diploma, and solid MS Office skills.

Qualifications

• Minimum two years’ service related experience; heavy equipment exposure.
• High School diploma or equivalent.
• Proficient with Microsoft Office products.
• Excellent customer service skills and the ability to deal with stressful situations.
• Strong communication skills (oral and written).

Responsibilities

• Communicate with internal and external customers to gather information on equipment issues and provide repair status updates.
• Open and process work orders in a timely, detailed manner to ensure technician understanding.
• Document and relay customer requests and complaints to ensure satisfaction.
• Support a positive customer experience and uphold Carter Machinery values.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Heavy equipment knowledge

Stress management

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Carter Machinery, Inc. in Baltimore, MD is seeking a Hydraulics Recon Service Advisor to manage customer communications, gather issue details, and provide repair status updates as repairs progress.

You will open/ process work orders with detailed notes to ensure technician clarity and customer satisfaction. Ideal candidates have at least two years of service-related experience, a high school diploma, and solid MS Office skills.