Service Advisor: Growth Path, Benefits & Customer Impact

Schomp Mazda; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & life insurance

401(k) with company match

Paid time off

Short & long-term disability

On-site gym

Employee assistance program

Vehicle/parts/service discounts

Equal Opportunity Employer

Job summary

Schomp Automotive is seeking a Service Advisor to join our team in Aurora, Colorado. This full-time position involves hands-on automotive service coordination, customer communication, and repair order management to ensure a high level of guest experience.

Responsibilities include diagnosing service needs, coordinating with technicians, and explaining estimates to customers while maintaining strong rapport. Benefits and company growth opportunities accompany this role.

Qualifications

• Automotive dealership Service Advisor experience required.

Responsibilities

• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Skills

Service Advisor experience

Job description

Schomp Automotive is seeking a Service Advisor to join our team in Aurora, Colorado. This full-time position involves hands-on automotive service coordination, customer communication, and repair order management to ensure a high level of guest experience.

Responsibilities include diagnosing service needs, coordinating with technicians, and explaining estimates to customers while maintaining strong rapport. Benefits and company growth opportunities accompany this role.