Mazda Service Advisor

Schomp Mazda; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & life insurance

401(k) with company match

Paid time off

Short & long-term disability

On-site gym

Employee assistance program

Vehicle/parts/service discounts

Equal Opportunity Employer

Job summary

Schomp Automotive is seeking a Service Advisor to join our team in Aurora, Colorado. This full-time position involves hands-on automotive service coordination, customer communication, and repair order management to ensure a high level of guest experience.

Responsibilities include diagnosing service needs, coordinating with technicians, and explaining estimates to customers while maintaining strong rapport. Benefits and company growth opportunities accompany this role.

Qualifications

• Automotive dealership Service Advisor experience required.

Responsibilities

• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Skills

Service Advisor experience

Job description

Location: 90 Havana St, Aurora, CO 80010 Employment Type: Full Time Position Type: Commissions Pay Range: $65,000 - $95,000 per year The job posting will be available until August 31st, 2026 Guided by our core values, our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. This is no ordinary desk job - if you are someone who likes being up on your feet and providing the highest level of hospitality in all situations, we have the job for you! Our organization is a place with limitless advancement opportunities...if you’re looking for a career, not just a job, we hope you will consider Schomp Automotive.

Responsibilities:

• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Requirements:

• Automotive dealership Service Advisor experience required
• Must possess and maintain a valid driver’s license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Why Schomp:

• Full suite of insurances - medical, dental, life, Pet insurance, you read that right, insurance for your furry or not so furry friends
• 401(k) with company match
• Paid Time off - Vacation, sick and benefit days
• Short term and long term disability
• Accident insurance
• On site Gym/ Gym reimbursement
• Your mental health is important to us - we have an Employee Assistance program that offers counseling sessions, financial and legal advice
• Culture that values and recognizes
• Committed to your career, leadership and development training
• With all of the organizational growth, we offer a wealth of career opportunities
• The best part of automotive: Employees are eligible for discounts on vehicles, parts and service
• Schomp Automotive Group is an Equal Opportunity Employer

The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, region- specific benefits.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or contact 720-800-6265.

Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard. There's a reason why Schomp was a 2018 Finalist for "Best Companies to Work for in Colorado." This is where you'll discover the Schomp difference.

You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn't matter if you have automotive experience or not. If you're passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you.

Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children's initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values - Competitive, Consistent, Adaptable, Respectful and Empathetic - into everything we do. Ask our employees. They will tell you we walk the talk.