Automotive Service Advisor - Drive Customer Care & Growth

Hireology; Northglenn (CO); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

401K

Health insurance

Dental & Vision

Supplemental Insurance

FSA

Sick time accrues immediately

PTO after one year

Employee pricing

Job summary

Hireology is seeking a Service Advisor in Northglenn, CO with automotive service advisory experience. You will meet with customers, assess repair and service needs, and maintain excellent customer relations to drive satisfaction.

You will monitor progress, communicate updates to customers, oversee technicians and parts, and help maximize profitability through retail promotions while upholding ethical standards and professional image.

Qualifications

• High school diploma or equivalent.
• Validdriver’s license & clean driving record (implied requirement).
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

English fluency

Multitasking

Concentration

Computer proficiency

Education

High school diploma or equivalent

Accredited service advisor training

Job description

Hireology is seeking a Service Advisor in Northglenn, CO with automotive service advisory experience. You will meet with customers, assess repair and service needs, and maintain excellent customer relations to drive satisfaction.

You will monitor progress, communicate updates to customers, oversee technicians and parts, and help maximize profitability through retail promotions while upholding ethical standards and professional image.