Service Advisor – Growth & Customer Leadership

Love's Travel Stops & Country Stores; Town of Ripley (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay

Career Development

Quarterly Bonus Program

Hiring Immediately

Job summary

Love’s Travel Stops and Country Stores is seeking a customer-oriented Service Advisor to anchor the connection between customers and the sales department in our Truck Care facilities. You will lead service interactions, relay vehicle needs, and support the sales team with cost estimates and promotions.

The role requires a focus on customer satisfaction, teamwork, and operational efficiency, with opportunities for career development and advancement within Love’s Travel Stops & Country Stores.

Qualifications

• 6 months in customer service or sales preferred.
• Valid driver’s license with clean safety record; pass drug screening and medical exam as per regulations.
• Ability to communicate effectively and build rapport with customers.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.

Skills

Customer service

Salesmanship

Communication

Teamwork

Organization

Multitasking

Attention to detail

Physical stamina

Job description

Love’s Travel Stops and Country Stores is seeking a customer-oriented Service Advisor to anchor the connection between customers and the sales department in our Truck Care facilities. You will lead service interactions, relay vehicle needs, and support the sales team with cost estimates and promotions.

The role requires a focus on customer satisfaction, teamwork, and operational efficiency, with opportunities for career development and advancement within Love’s Travel Stops & Country Stores.