Service Advisor - Gateway Dealer Network

Bobcat Company; Savannah (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life & disability insurance

Employee discounts

401K with company match

Flexible spending account

Paid holidays & vacation

Job summary

Bobcat GDN is seeking a Service Advisor to work one-on-one with customers, advising on parts and service options while gaining extensive product knowledge. You will benefit from our in-house training and competitive compensation within a regional dealership network.

The role emphasizes delivering honest guidance and a friendly customer experience, supported by a team-oriented environment and ongoing training opportunities.

Qualifications

• Experience in automotive or construction industries preferred.
• Excellent customer service, interpersonal and communication skills.
• Must manage heavy phone volume with accurate data entry.
• Strong organizational skills and attention to detail.
• Professional and hard-working with a customer-friendly approach.
• Be comfortable working in a team setting.
• Able to learn company software within a reasonable time.

Responsibilities

• Greet customers and maintain positive relationships to ensure repeat business.
• Consult with technicians about repairs and alternatives.
• Schedule service work and supervise administration and warranty.
• Coordinate with Parts team for parts needs and ensure proper entry on service orders.
• Communicate findings to customers clearly.
• Maintain workload in a fast-paced environment with multitasking.

Skills

Customer service

Communication

Multi-tasking

Data entry

Teamwork

Organizational skills

Attention to detail

Professional demeanor

Job description

Join Bobcat GDN, a trusted network of Bobcat dealerships dedicated to helping customers succeed through industry-leading equipment, rentals, parts, and service. With locations across the region, GDN combines the strength of a globally recognized brand with the close-knit feel of a local dealership, providing innovative solutions and exceptional customer support every day.

To ensure optimum customer service, we are hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options for their equipment. We count on you to take advantage of our training, gain extensive product knowledge, and serve all customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

Compensation: $55,000-$60,000 + Bonus

Essential Functions:

• Greet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Schedule all service work and provide supervision of administration and warranty.
• Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.
• Communicate effectively to customers regarding technicians’ findings.
• Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment/Physical Demands:

• Most working hours are spent sitting down and working on a computer.
• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
• Answering the phone and speaking with customers and employees.
• The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.

While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to twenty pounds.

Job Requirements:

• Previous experience working in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.
• Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.
• Be professional and hard working with a customer-friendly approach to service.
• Be comfortable working in a team setting.
• Must be able to learn company designated software within a reasonable amount of time allotted.

Expected Hours of Work:

• Bobcat is open 5 days per week (M - F).
• Times will vary throughout the year, but retail hours are M-F (7am to 5pm).
• Health, Dental, Life & Disability Policies
• Employee Discounts
• 401K Plan with Company Match
• Flexible Spending Account
• Paid Holidays & Vacation

Pre-Employment drug screens, background check & proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.