Rental Coordinator - Gateway Dealer Network

Bobcat Company; Riverside (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA/HSA Program

401(k) Plan

Paid Holidays

Paid Vacation

Job summary

Bobcat GDN is seeking a Rental Coordinator to be the frontline ambassador in our rental department. You will greet customers, assess project needs, and match equipment to applications while processing accurate rental agreements and ensuring timely follow-ups.

The role emphasizes relationship-building, proactive service, and contributing to fleet utilization and revenue growth. The position requires strong communication, organization, and a can-do attitude in a fast-paced environment, with daily

Qualifications

• Greet and assist walk-in and phone customers in a professional manner
• Understand customer projects, timelines and equipment needs
• Recommend equipment and attachments based on applications
• Prepare and execute rental agreements accurately
• Follow up on quotes and rental opportunities
• Manage scheduling and utilization to maximize revenue
• Inspect equipment before/after rentals for readiness
• Maintain fleet records and locations
• Coordinate deliveries and pickups including trailer logistics
• Work with Service to address maintenance needs
• Collaborate with Sales, Parts, and Service for a seamless experience
• Follow all safety policies

Responsibilities

• Greet and assist walk-in and phone customers in a professional manner
• Understand customer projects, timelines, and equipment needs
• Recommend equipment and attachments based on applications
• Prepare and execute rental agreements accurately
• Follow up on quotes and rental opportunities
• Manage scheduling and utilization to maximize rental availability and revenue
• Inspect equipment before and after rentals for readiness
• Coordinate equipment deliveries and pickups including trailer logistics
• Work with Service to address maintenance or repair needs
• Collaborate with Sales, Parts, and Service for a seamless customer experience
• Promote and follow safety policies related to equipment handling and operations

Skills

Interpersonal skills

Communication

Customer focus

Motivated

Fast-paced

Organizational skills

Multitasking

MS Office

Rental software

Mechanical aptitude

Equipment inspections

Tools

Microsoft Office

Job description

Join Bobcat GDN, a trusted network of Bobcat dealerships dedicated to helping customers succeed through industry-leading equipment, rentals, parts, and service. With locations across the region, GDN combines the strength of a globally recognized brand with the close-knit feel of a local dealership, providing innovative solutions and exceptional customer support every day.

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

The Rental Coordinator is the face of our rental department ideal for someone who enjoys connecting with people, creating positive experiences, and driving business through proactive customer engagement.

As a front-line ambassador of our dealership, the Rental Coordinator plays a vital role in customer satisfaction, fleet utilization, and rental revenue growth. Success in this role comes from being approachable, energetic, and motivated to build lasting customer relationships, not simply waiting for business to come in.

$25.00

Monday-Friday (7am-5pm)

Key Responsibilities

• Greet and assist walk in and phone customers in a professional and welcoming manner
• Build strong relationships with customers by understanding their projects, timelines, and equipment needs
• Recommend appropriate equipment and attachments based on customer applications
• Prepare and execute rental agreements accurately and efficiently
• Follow up on quotes, upcoming needs, and rental opportunities
• Manage equipment scheduling and utilization to maximize rental availability and revenue
• Inspect equipment before and after rentals to ensure it is clean, functional, and ready for customer use
• Maintain accurate records of fleet condition, location, and readiness
• Coordinate equipment deliveries and pickups, including trailer logistics.
• Work with the Service Department to address maintenance or repair needs
• Collaborate with Sales, Parts, and Service teams to support a seamless customer experience
• Promote and follow all safety policies related to equipment handling and dealership operations

Required Skills

• Strong interpersonal and communication skills with a customer focused approach
• Self-motivated and comfortable working in a fast paced environment
• Strong organizational skills with the ability to manage multiple priorities
• Proficient in Microsoft Office and familiar with rental or business software systems
• Basic mechanical aptitude and ability to perform visual equipment inspections

Preferred Skills

• Two or more years in the rental or equipment dealership industry
• Experience coordinating equipment transportation or logistics
• Bilingual skills (Spanish or other) are helpful for some locations

Work Environment / Physical Demands

• Primarily office-based with time spent in the yard or shop interacting with customers and technicians both
• Exposure to moderate to loud noise and outdoor elements
• Must be comfortable working around heavy equipment and following safety protocols
• Occasional lifting or movement of small parts or tools may be required
• Medical, Dental, Vision, Life & Disability Insurance
• FSA and HSA programs (with company contributions)
• 401(k) Plan with Company Match
• Paid Holidays & Vacation

Pre-employment drug screens, background screening, and proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.