Parts Counter - Gateway Dealer Network

Bobcat Company; Bowling Green (KY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life & disability

Employee discounts

401K match

Flexible spending account

Paid holidays

Paid vacation

Job summary

Bobcat Company is seeking a parts/customer service associate to assist customers in selecting parts, coordinate with sales and rental teams, and help manage inventory with accuracy. The role emphasizes customer-focused support in a fast-paced environment.

The ideal candidate has automotive or construction experience, strong communication and data-entry skills, and a team-oriented mindset. Training on company software and a professional demeanor are essential.

Qualifications

• Previous experience in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Must manage high phone volume with accurate data entry and attention to detail.
• Strong organizational skills and ability to learn company software quickly.
• Professional, hardworking, customer-friendly, and team-oriented.

Responsibilities

• Assist customers in selecting required parts in a friendly, professional, efficient manner.
• Coordinate with Sales, Service and Rental to ensure customer satisfaction.
• Monitor inventory to identify parts requiring special ordering.
• Assist the Parts Manager in resolving discrepancies between inventory system and actual stock.
• May perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Data entry

Phone handling

Team player

Organizational skills

Software proficiency

Job description

Join Bobcat GDN, a trusted network of Bobcat dealerships dedicated to helping customers succeed through industry-leading equipment, rentals, parts, and service. With locations across the region, GDN combines the strength of a globally recognized brand with the close-knit feel of a local dealership, providing innovative solutions and exceptional customer support every day.

Are you a driven professional looking to jump start your career? Then come join our growing team! We are a leading provider of compact equipment for global construction, rental, landscaping, agriculture, grounds maintenance, government, utility, industrial and mining markets. We strive to empower our customers to do their jobs more efficiently and effectively.

Compensation: $23.00 & Up DOE

Schedule: Monday -Friday (7am-5pm)

Essential Functions:

• Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
• Coordinate with Sales, Service and Rental departments to ensure customer satisfaction.
• Knowledge and ability to monitor inventory to determine which parts require special ordering.
• Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.
• May perform other duties, as assigned

Job Requirements:

• Previous experience working in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.
• Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.
• Be professional and hard working with a customer-friendly approach to service.
• Be comfortable working in a team setting.
• Must be able to learn company designated software within a reasonable amount of time allotted.

Work Environment/Physical Demands:

• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
• Answering the phone and speaking with customers and employees.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Required experience:

• Construction Equipment Industry: 3 years
• Health, Dental, Vision, Life & Disability Policies
• Employee Discounts
• 401K Plan with Company Match
• Flexible Spending Account
• Paid Holidays & Vacation

Pre-Employment drug screens & proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.