Service Advisor

Sri Healthcare; Pennsylvania; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Employee discounts

401K with company match

Flexible Spending Account

Paid holidays & vacation

Training & advancement opportunities

Job summary

Bobcat - GDN is seeking a Service Advisor to guide customers through available parts and service options. You will gain extensive product knowledge through training and provide honest, friendly guidance to ensure customer satisfaction.

The role emphasizes warm customer interactions, accurate data entry, and teamwork in a busy shop environment. In-house training and competitive compensation accompany this full-time position open Mon-Fri, with benefits and growth opportunities.

Qualifications

• Excellent customer service, interpersonal and communication skills (verbal and written).
• Ability to handle heavy phone volume with strong data entry and accuracy.
• Strong organizational skills and attention to detail with computer proficiency.
• Professional, hardworking, and customer-friendly approach to service.
• Team-oriented mindset and willingness to collaborate.
• Ability to learn company software within a reasonable time.

Responsibilities

• Greet customers and maintain a positive relationship to ensure repeat business.
• Consult with technicians about needed repairs and alternatives.
• Schedule service work and supervise administration and warranty.
• Communicate with Parts team for parts needs and ensure service orders are accurate.
• Explain findings to customers and provide clear recommendations.
• Manage workload in a fast-paced shop environment.

Skills

Customer service

Interpersonal skills

Communication

Data entry

Multi-tasking

Teamwork

Attention to detail

Organizational skills

Job description

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.Service AdvisorTo ensure optimum customer service, we are hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options for their equipment. We count on you to take advantage of our training, gain extensive product knowledge, and serve all customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.Service Advisor$25.00 & Up DOEMonday-Friday (7am-5pm)Great BenefitsEssential Functions:Greet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.Schedule all service work and provide supervision of administration and warranty.Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.Communicate effectively to customers regarding technicians’ findings.Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Work Environment/Physical Demands:Most working hours are spent sitting down and working on a computer.Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.Answering the phone and speaking with customers and employees.The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to twenty pounds.Position Type:This is a full-time position.Job Requirements:Previous experience working in automotive or construction industry preferred.Excellent customer service, interpersonal, and communication skills (verbal and written).Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.Be professional and hard working with a customer-friendly approach to service.Be comfortable working in a team setting.Must be able to learn company designated software within a reasonable amount of time allotted.Reports to: Service Department ManagerExpected Hours of Work:The Bobcat is open 5 days per week (M - F). Times will vary throughout the year, but retail hours are M-F (7am to 5pm).Benefits:Health, Dental, Life & Disability PoliciesEmployee Discounts401K Plan with Company MatchFlexible Spending AccountPaid Holidays & VacationTraining & Advancement OpportunitiesPre-Employment drug screens, background check & proof of employment eligibility (E-Verify) are required for any position offered.We are always on the lookout for people who bring fresh perspective and life experiences to our team.