Service Advisor - Friendship Kia of Beckley

Friendship Automotive; Beckley (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Company Holidays

Wellness Reimbursement

Job summary

Friendship Kia of Beckley is seeking service advisors to join the Beckley location. You will greet customers, collect vehicle information, and clearly document issues while recommending needed maintenance and preparing estimates.

In a fast-paced, process-driven environment, you will monitor service progress and communicate results and charges to customers, ensuring accurate invoices and repair orders for a high-volume dealership team.

Qualifications

• Candidate must deliver top-tier customer service.
• Strong communication skills, both written and verbal.
• Able to work well in a structured, fast-paced environment.
• Attention to detail and professional presentation.

Responsibilities

• Greet customers promptly.
• Collect customer and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Identify and recommend needed maintenance.
• Prepare accurate service estimates.
• Monitor service progress and update customers.
• Communicate service outcomes and charges to customers.
• Verify invoices and repair orders.

Skills

Customer service

People skills

Excellent communication

Detail oriented

Professional appearance

Process-driven

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers arefriendsand our Team Members are family. Friendship is located in 4 states, 8citiesand has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for SERVICE ADVISORS to join our team at FRIENDSHIP KIA of BECKLEY!

Our ideal candidates are reliable, self-motivated and love to work with people!

What You'll Do:

• Promptly greet customers
• Obtain customer and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders

Qualification Checklist:

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The desire to work in a fast paced position
• The ability to work well in a process-driven environment
• A focus on details and organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission, with training compensation based on experience.
• Friendship offers a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.