Service Advisor - Friendship Kia of Beckley

Friendship Automotive Enterprises; Beckley (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Incentives and commission

Medical, dental, vision, life, and-dis

Paid time off

401(k)

Wellness reimbursements

Job summary

Friendship Kia of Beckley, part of Friendship Automotive, seeks a Service Advisor to join our award-winning team. We value friendly, dependable team members who enjoy helping customers and working with people across a busy shop floor.

You will greet customers, collect vehicle information, document issues, prepare estimates, and keep customers informed about service progress and charges. We offer incentives, competitive benefits, and opportunities for growth within the Friendship network.

Qualifications

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The desire to work in a fast paced position
• The ability to work well in a process-driven environment
• A focus on details and organization
• A professional, well-groomed personal appearance

Responsibilities

• Greet customers promptly and gather necessary information
• Clearly document vehicle issues and customer concerns
• Determine and recommend required maintenance and prepare accurate service estimates
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders for accuracy

Skills

Customer service

Communication skills

Fast-paced

Process-driven

Attention to detail

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for SERVICE ADVISORS to join our team at FRIENDSHIP KIA of BECKLEY!

Our ideal candidates are reliable, self-motivated and love to work with people!

What You'll Do:

• Promptly greet customers
• Obtain customer and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenancePrepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders

Qualification Checklist:

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The desire to work in a fast paced position
• The ability to work well in a process-driven environment
• A focus on details and organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission, with training compensation based on experience.
• Friendship offers a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.