Automotive Service Advisor - Customer Focus, Growth Incentives

Friendship Automotive Enterprises; Beckley (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Incentives and commission

Medical, dental, vision, life, and-dis

Paid time off

401(k)

Wellness reimbursements

Job summary

Friendship Kia of Beckley, part of Friendship Automotive, seeks a Service Advisor to join our award-winning team. We value friendly, dependable team members who enjoy helping customers and working with people across a busy shop floor.

You will greet customers, collect vehicle information, document issues, prepare estimates, and keep customers informed about service progress and charges. We offer incentives, competitive benefits, and opportunities for growth within the Friendship network.

Qualifications

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The desire to work in a fast paced position
• The ability to work well in a process-driven environment
• A focus on details and organization
• A professional, well-groomed personal appearance

Responsibilities

• Greet customers promptly and gather necessary information
• Clearly document vehicle issues and customer concerns
• Determine and recommend required maintenance and prepare accurate service estimates
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders for accuracy

Skills

Customer service

Communication skills

Fast-paced

Process-driven

Attention to detail

Professional appearance

Job description

Friendship Kia of Beckley, part of Friendship Automotive, seeks a Service Advisor to join our award-winning team. We value friendly, dependable team members who enjoy helping customers and working with people across a busy shop floor.

You will greet customers, collect vehicle information, document issues, prepare estimates, and keep customers informed about service progress and charges. We offer incentives, competitive benefits, and opportunities for growth within the Friendship network.