Service Advisor: Customer-Focused with Growth & Benefits

Friendship Automotive; Beckley (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Company Holidays

Wellness Reimbursement

Job summary

Friendship Kia of Beckley is seeking service advisors to join the Beckley location. You will greet customers, collect vehicle information, and clearly document issues while recommending needed maintenance and preparing estimates.

In a fast-paced, process-driven environment, you will monitor service progress and communicate results and charges to customers, ensuring accurate invoices and repair orders for a high-volume dealership team.

Qualifications

• Candidate must deliver top-tier customer service.
• Strong communication skills, both written and verbal.
• Able to work well in a structured, fast-paced environment.
• Attention to detail and professional presentation.

Responsibilities

• Greet customers promptly.
• Collect customer and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Identify and recommend needed maintenance.
• Prepare accurate service estimates.
• Monitor service progress and update customers.
• Communicate service outcomes and charges to customers.
• Verify invoices and repair orders.

Skills

Customer service

People skills

Excellent communication

Detail oriented

Professional appearance

Process-driven

Job description

Friendship Kia of Beckley is seeking service advisors to join the Beckley location. You will greet customers, collect vehicle information, and clearly document issues while recommending needed maintenance and preparing estimates.

In a fast-paced, process-driven environment, you will monitor service progress and communicate results and charges to customers, ensuring accurate invoices and repair orders for a high-volume dealership team.