Service Advisor - Friendship Honda of Boone

Friendship Nissan; Boone (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

Friendship Nissan in Boone, NC is seeking a Service Advisor to greet customers, document issues, and prepare service estimates. You will monitor the service process, communicate charges, verify invoices, and assist the Service Manager in a fast-paced, process-driven environment.

We offer a guaranteed monthly income with incentive-based pay and a comprehensive benefits package including medical, dental, vision, life, disability, PTO, 401(k), and wellness reimbursements.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to follow a structured repair/service process.

Responsibilities

• Greet customers and collect contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and communicate necessary maintenance or repairs.

Skills

Customer service

Communication skills

Process-driven

Detail orientation

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for an SERVICE ADVISOR to join our team at FRIENDSHIP HONDA of BOONE!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

What You'll Do:

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Qualification Checklist:

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detailand organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission and includesguaranteed monthly income.
• You’ll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.