Service Advisor - Friendship Honda of Boone

Friendship Automotive Enterprises; Boone (NC); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Incentives & commissions

Guaranteed income

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Friendship Honda of Boone is seeking a reliable, self-motivated Service Advisor who enjoys helping people. You will greet customers, collect contact and vehicle information, and clearly document vehicle issues and concerns to drive accurate maintenance recommendations.

You will prepare detailed estimates, monitor service progress, and communicate completed work and charges to customers, while verifying invoices and supporting the Service Manager as needed.

Qualifications

• Customer-focused and reliable
• Excellent written and spoken communication
• Ability to work in a process-driven environment
• Fast-paced position with attention to detail
• Professional, well-groomed appearance

Responsibilities

• Greet customers to obtain contact and vehicle information
• Document vehicle issues and customer concerns
• Determine and recommend maintenance or repairs
• Prepare an accurate service cost estimate
• Monitor service progress and update customers
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Skills

Customer service

Communication

Process-driven

Detail-oriented

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for an SERVICE ADVISOR to join our team at FRIENDSHIP HONDA of BOONE!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

What You'll Do

• Promptly greet customers to obtain contact and vehicle information


• Clearly document vehicle issues and customer concerns


• Determine and recommend necessary maintenance or repairs


• Prepare an accurate estimate for the cost of services


• Monitor the service process and update customers frequently


• Communicate completed services and charges to customers


• Verify invoices and repair orders


• Assist Service Manager as needed

Qualification Checklist

• A strong focus on providing the best customer service around


• Excellent communication skills, both written and in person


• The ability to work well in a process-driven environment


• The desire to work in a fast paced position


• A focus on detail and organization


• A professional, well-groomed personal appearance

Compensation and Benefits

• Compensation for this position is driven by incentives and commission and includes guaranteed monthly income.


• You’ll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.