Service Advisor - Friendship Honda of Boone

FriendshipCars; Boone (NC); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Guaranteed monthly income

Medical, dental, vision, life, and dis

Paid time off and company holidays

401(k) and wellness reimbursements

Job summary

Friendship Honda of Boone is seeking a service advisor who greets customers, documents vehicle issues, and recommends maintenance with clear estimates. You will monitor the service process and communicate updates and charges to customers, ensuring accuracy of invoices and repair orders.

Ideal candidates are reliable, self-motivated, and enjoy working with people in a fast-paced, process-driven environment. A professional, well-groomed appearance and excellent communication are essential.

Qualifications

• Must provide excellent customer service and communication.
• Ability to work in a fast-paced, process-driven environment.
• Professional, well-groomed appearance.

Responsibilities

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Skills

Customer service

Communication skills

Process-driven

Fast paced

Detail oriented

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for an SERVICE ADVISOR to join our team at FRIENDSHIP HONDA of BOONE!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

What You'll Do:

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Qualification Checklist:

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detailand organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission and includesguaranteed monthly income.
• You’ll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.