Service Advisor for Tracy VW

Tracy Volkswagen; Tracy (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Highly competitive compensation

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Employee appreciation lunches

Employee bonus for referrals

Employee discounts

Excellent culture

Room for growth

Job summary

A local automotive dealership in Tracy is seeking customer-oriented professionals to join their team. Candidates should have a strong background in customer service, exhibiting exceptional satisfaction results. Responsibilities include greeting customers, documenting vehicle symptoms, and ensuring proper service authorization. The position offers competitive pay, benefits, and opportunities for growth within the company, making it ideal for those looking for long-term careers in a supportive environment.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Previous customer service experience is essential.
• Highly skilled in multi-tasking and personal organization.

Responsibilities

• Greet customers promptly in a friendly manner.
• Provide excellent customer service to all customers.
• Ensure all services and repairs have been properly authorized and documented.

Skills

Customer service excellence

Multi-tasking

Personal organization

High energy level

Job description

Tracy Volkswagen is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment.

We are offering an opportunity for a rewarding career! We offer:

• Highly competitive compensation
• Paid training and development
• Medical, Vision and Dental Benefits
• 401(k) with company match
• Employee appreciation lunches
• Employee bonus for referrals
• Employee discounts
• Excellent culture
• Room for growth

RESPONSIBILITIES

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly document all vehicle symptoms as described by the customer
• Review all current and future vehicle service needs & recommendations with every customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional Customer Satisfaction
• Previous customer service experience
• Highly skilled in multi-tasking and personal organization
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

If you possess all of these characteristics, and you are ready for a career that leads to personal success and financial security, please submit your resume for immediate consideration.

Please reply with a copy of your resume and experience for consideration. Gill Automotive Group is an equal-opportunity employer. Background and drug screen required for employment.

For more information, please see gillautogroup.com.