Service Advisor at Livermore Ford Lincoln

Livermore Ford and Lincoln; Livermore (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Highly competitive compensation

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Free College education courses for em­

Employee discounts

Excellent culture

Room for growth

Job summary

Livermore Ford and Lincoln is seeking dynamic, customer-focused professionals who excel in fast-paced automotive service environments. We value energy, integrity, and a long-term commitment to growth within a growing organization.

As a frontline Customer Service specialist, you will greet customers, obtain vehicle information, document symptoms, explain repairs, and monitor progress throughout the day. Gill Automotive Group is an equal-opportunity employer, with paid training and a suite of

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Previous customer service experience.
• Highly skilled in multi-tasking and personal organization.
• Above average energy level.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly document all vehicle symptoms as described by the customer
• Review all current and future vehicle service needs & recommendations with every customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.
• Explain all completed work and charges to customers

Skills

Customer service

Customer satisfaction

Multi-tasking

Personal organization

Energy level

Long-term career

Integrity

Job description

Livermore Ford and Lincoln is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment.

We offer:

• Highly competitive compensation
• Paid training and development
• Medical, Vision and Dental Benefits
• 401(k) with company match
• Free College education courses for employees and their immediate family members
• Employee discounts
• Excellent culture
• Room for growth

RESPONSIBILITIES

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly document all vehicle symptoms as described by the customer
• Review all current and future vehicle service needs & recommendations with every customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional Customer Satisfaction
• Previous customer service experience
• Highly skilled in multi-tasking and personal organization
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity

If you possess all of these characteristics, and you are ready for a career that leads to personal success and financial security, please submit your resume for immediate consideration.

Please reply with a copy of your resume and experience for consideration. Gill Automotive Group is an equal-opportunity employer. Background and drug screen required for employment.

For more information, please see gillautogroup.com.