Service Advisor for Jeep/Chrysler/Dodge RAM

Harr Chrysler Jeep Dodge Ram; Worcester (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

401(k) retirement savings plan

Paid time off and paid holidays

Career development opportunities

2 weeks paid vacation

Childcare reimbursement

College scholarship

Job summary

Harr Chrysler Jeep Dodge RAM in Worcester, MA seeks a Service Advisor to be the main contact for customers, translating service needs into actionable work orders and accurate estimates. You will coordinate with our service team to ensure timely repairs while maintaining exceptional customer service.

The role requires experience with Stellantis brands and strong communication, organizational, and computer skills in a fast-paced dealership environment.

Qualifications

• Experience with Stellantis brands Chrysler, Jeep, Dodge, RAM preferred.
• Strong communication and interpersonal skills.
• Proficient in computer systems and software.

Responsibilities

• Greet customers promptly and provide timely professional service.
• Use state-of-the-art technology to ensure customer satisfaction and loyalty.
• Provide excellent customer service by listening to inquiries and requests, asking questions to identify service needs, and resolving concerns.
• Provide repair estimates and help prioritize with customers.
• Coordinate activities to ensure repairs are completed on time and obtain written approval on repair orders.
• Inspect finished orders for completion, pricing accuracy, and legibility.
• Identify repeat customers and engage accordingly.
• Contact customers to remind them of service appointments and maintenance.
• Document repair order changes.

Skills

Customer service

Communication

Time management

Detail-oriented

Computer skills

Education

High school diploma

Job description

Harr Chrysler Jeep Dodge RAM in Worcester, MA seeks a Service Advisor to be the main contact for customers, translating service needs into actionable work orders and accurate estimates. You will coordinate with our service team to ensure timely repairs while maintaining exceptional customer service.

The role requires experience with Stellantis brands and strong communication, organizational, and computer skills in a fast-paced dealership environment.