Service Advisor: High-Earning Auto Care Concierge

Holman Enterprises; Wendell (NC); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off

Job summary

Holman Enterprises is hiring a Service Advisor at Leith Chrysler Dodge Jeep RAM Wendell. You will greet customers, assess service needs, and provide accurate estimates with timelines while ensuring an outstanding guest experience.

Role requires a High School Diploma, a valid driver's license, and strong reading, writing, and math skills. You will use your excellent interpersonal skills to communicate warranty and service options and manage appointments in a fast-paced retail setting.

Qualifications

• High School Diploma or equivalent; related sales experience/training is a plus.
• Current valid driver’s license.
• Strong reading, writing and math skills.
• Excellent interpersonal skills and outstanding customer service.
• Ability to work retail hours.
• Computer proficiency required.

Responsibilities

• Greet customers with courtesy and efficiency.
• Provide outstanding guest experience and service.
• Determine actions and obtain customer authorization.
• Write up service needs and provide accurate quotes and timelines.
• Communicate effectively to secure repairs and upsell when appropriate.
• Explain warranty and service/insurance policies to customers.
• Keep customers informed about prognosis and next steps.
• Schedule appointments and answer calls promptly.

Skills

Customer service

Communication

Retail experience

Computer proficiency

Education

High School Diploma

Tools

CRM software

Job description

Holman Enterprises is hiring a Service Advisor at Leith Chrysler Dodge Jeep RAM Wendell. You will greet customers, assess service needs, and provide accurate estimates with timelines while ensuring an outstanding guest experience.

Role requires a High School Diploma, a valid driver's license, and strong reading, writing, and math skills. You will use your excellent interpersonal skills to communicate warranty and service options and manage appointments in a fast-paced retail setting.