Service Advisor-West Salem Chevrolet

Morrie's Auto Group; United States; Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k) with match

Medical insurance through BCBS

HSA options

Dental and vision coverage

PTO 2 weeks

Life insurance

AD&D and disability coverage

Flexible spending

Résumé du poste

Morrie’s Auto Group is seeking a Service Advisor to greet customers, gather vehicle details, and coordinate repairs. You will inspect vehicles, provide cost estimates, and keep customers informed of ETA and progress.

The role emphasizes strong communication, problem solving, and professional presentation, with benefits and career growth within a private Midwest dealership group.

Qualifications

• Must have strong problem-solving skills.
• Excellent verbal and written communication abilities.
• Professional personal presentation.
• Strong organizational skills.
• CDK experience preferred but not required.

Responsabilités

• Greet customers and listen to problem descriptions; collect customer and vehicle information.
• Inspect vehicles for bodywork and notify customers if work is needed.
• Secure customer agreement before repairs; present cost estimates and ETA.
• Advise customers on car care per manufacturer specs using maintenance menus.
• Handle minor customer complaints and follow up on repairs.
• Track progress of each repair order and call customers about changes.
• Handle telephone inquiries and return messages promptly.
• Deliver vehicles to customers and explain charges and coverage.
• Refer leads to sales departments when appropriate.
• Assist the service manager as needed.
• Follow safety procedures to minimize exposure to fumes and chemicals.

Connaissances

Problem solving

Verbal communication

Written communication

Professional presentation

Organizational skills

Outils

CDK

Description du poste

About Us

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.

We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers

• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans

*Some benefits are offered to full-time employees only

What You Offer

• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.