Service Advisor — Flexible Schedule & Full Benefits

Cityside-Subaru; Belmont (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, dental insurance

401K plan

Paid training

Paid holidays

Paid time off

Community involvement

Paid Saturday lunches

Flexible schedule

Strong group of technicians

Job summary

Cityside Subaru in Belmont, MA is seeking a full-time Service Advisor to join a high-volume service department. This role focuses on delivering prompt, courteous vehicle care and managing the customer experience from check-in to completion.

You will advise on needed services, communicate estimates, and maintain customer satisfaction. A proven track record in service and sales, strong communication, and a professional appearance are required; weekend shifts alternate Saturdays.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Consistent service and sales results.
• Strong customer satisfaction track record.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and ensure a positive impression.
• Advise customers on necessary services and costs; include promotions.
• Follow vehicle status from entry to completion.
• Keep customers informed of any changes during service.
• Review completed work with the customer and ensure satisfaction.
• Maintain records of carryover vehicles and special order parts.
• Document timekeeping according to department and manufacturer procedures.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication skills

Professional appearance

Customer satisfaction focus

Team oriented and self-motivated

Ability to work with little supervion

Clean driving record

Job description

Cityside Subaru in Belmont, MA is seeking a full-time Service Advisor to join a high-volume service department. This role focuses on delivering prompt, courteous vehicle care and managing the customer experience from check-in to completion.

You will advise on needed services, communicate estimates, and maintain customer satisfaction. A proven track record in service and sales, strong communication, and a professional appearance are required; weekend shifts alternate Saturdays.