Service Advisor: Fleet & Refrigeration Solutions

Sonsray Inc; Fontana (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401K

Vacation days

Uniforms provided

Boot voucher

Volunteer day

Birthday meal

Job summary

Sonsray Inc. is seeking a Service Advisor in Fontana, CA to serve as the primary liaison between customers and the service department.

You will manage repair and maintenance requests for fleet and refrigeration equipment, prepare work orders, and provide accurate estimates while ensuring clear communication with customers. Responsibilities include explaining warranties, entering service data, coordinating with technicians, and delivering excellent customer service in a fast-paced dealership

Qualifications

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving.

Responsibilities

• Verify warranty coverage and explain provisions to customers.
• Prepare detailed service estimates including materials, parts, and labor.
• Create work orders documenting issues and repairs in the service database.
• Explain estimates and return times to customers and obtain approvals.
• Maintain comprehensive records of problems and planned actions.
• Identify opportunities to improve job outcomes and customer satisfaction.

Skills

Phone handling

Customer relations

Data entry

Communication

Tools

E-Emphasys

Job description

Sonsray Inc. is seeking a Service Advisor in Fontana, CA to serve as the primary liaison between customers and the service department.

You will manage repair and maintenance requests for fleet and refrigeration equipment, prepare work orders, and provide accurate estimates while ensuring clear communication with customers. Responsibilities include explaining warranties, entering service data, coordinating with technicians, and delivering excellent customer service in a fast-paced dealership