Service Writer

Sonsray Connect & Grow; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage PPO/HSA options

Dental, Vision & Life insurance

401K with employer contributions

Vacation days

Uniforms provided

Boot voucher

Volunteer day

Birthday meal

Job summary

Sonsray Connect & Grow is seeking a Service Advisor in Fontana, CA. You will be the main contact between customers and the service department, handling repair requests for fleet and refrigeration equipment, preparing work orders, and providing accurate estimates while ensuring clear communication.

You will coordinate with technicians and leadership to maintain records, deliver excellent customer service, and support dealership objectives in a fast-paced environment.

Qualifications

• Minimum 3 years of experience handling phone calls, office duties, and customer relations.
• Refrigerated Transportation or Heavy Diesel dealership experience preferred.
• Ability to explain technical information to customers.
• Bilingual in Spanish preferred.
• Proficient at calculating costs for materials, supplies and labor.
• Experience documenting symptoms, problems and causes and outlining repairs and entering data.

Responsibilities

• Verify warranty coverage and explain provisions to customers.
• Prepare detailed service estimates including materials and labor costs.
• Create work orders documenting issues and repairs in the service database.
• Explain estimates and pickup times to customers and obtain approvals.
• Maintain unit records of problems and planned actions.
• Identify opportunities to enhance job outcomes and reputational impact.

Skills

Customer relations

Communication

Problem solving

Computer skills

Bilingual Spanish

Tools

E-Emphasys

Job description

Job Title Service Advisor Location Fontana CA Job Type Full Time Schedule Mon Fri 8am to 430pm Salary Range 20 to 22 hourly depending on experience

Job Summary The Service Writer serves as the primary point of contact between customers and the service department managing repair and maintenance requests for fleet and refrigeration equipment This role is responsible for preparing work orders providing accurate estimates verifying warranty coverage and ensuring clear communication throughout the service process The Service Writer works closely with technicians and leadership to coordinate workflow maintain accurate records and deliver a high level of customer service in a fast paced dealership environment

Essential Duties and Responsibilities

• Verify warranty and service contract coverage and explain provisions and exclusions to customers
• Prepare detailed service estimates including material supply and labor costs and calculate customer deductibles
• Create work orders by documenting issues outlining repairs securing approvals and entering into the service database
• Clearly explain estimates and expected vehicle return times to customers address questions and obtain necessary contact information and approvals
• Maintain comprehensive unit records of identified problems and planned corrective actions
• Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organizations positive reputation
• Perform additional duties as assigned by management to align with dealership objectives

Requirements

• Minimum 3 years of experience handling heavy phones office administrative duties customer relations great computer skills and problem solving
• Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
• Ability to review records and explain technical information to customers
• Bilingual in Spanish preferred ability to communicate effectively with Spanish speaking customers
• Proficiency in calculating costs for materials supplies and labor
• Experience in documenting symptoms problems and causes and outlining required repairs
• Capability to obtain approval signatures and accurately enter data into a service database eg E Emphasys
• Strong communication and interpersonal skills to build customer confidence and address concerns
• Detail oriented for maintaining accurate and comprehensive unit records
• Commitment to continuous learning and staying current with industry knowledge including reading manufacturer publications and completing online factory courses
• Proactive and adaptable with a willingness to take on new tasks and identify areas for improvement

About Sonsray

Sonsray moves mountains for the construction transportation and agriculture industries We are the West Coasts largest Thermo King dealership offering sales parts service rental and leasing We are committed to fostering a supportive and dynamic work environment Why work here At Sonsray we value all employees their contributions and most importantly their ideas We know that the key to moving mountains is teamwork

This is what we offer our team members

• Medical coverage PPO HSA options
• Dental Vision and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation increasing with years of service
• Uniforms provided annually
• Annual boot voucher of 12500
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray

Privately owned and operated with decisions made based on core values rather than corporate directives Annual Holiday Party including covered airfare and hotel for employees and a guest Emphasis on company growth and employee development Open door policy fostering a collaborative environment with active owner and management involvement httpssonsraycomaboutsonsray video gallery Questions Contact us at RecruitingSonsraycom or 3233191900 Ext 1830 Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information