Service Writer

Looking for a career where you can make an impact?; Fontana (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

401K

Vacation time

Uniforms provided

Boot voucher

Volunteer day

Birthday meal

Company events

Job summary

Sonsray in Fontana, CA is seeking a Service Advisor to be the primary liaison between customers and the service department, managing repair and maintenance requests for fleet and refrigeration equipment.

You will prepare work orders, provide accurate estimates, verify warranty coverage, and ensure clear communication throughout the service process while coordinating with technicians to deliver timely results in a fast-paced dealership environment.

Qualifications

• Minimum 3 years of experience in office/customer-facing roles.
• Experience with heavy phones and administrative duties.
• Ability to explain technical information to customers.

Responsibilities

• Verify warranty coverage and explain provisions to customers.
• Prepare detailed service estimates including costs.
• Create work orders and document issues in the service database.
• Explain estimates and return times to customers and obtain approvals.
• Maintain comprehensive records of problems and planned actions.
• Coordinate with technicians and leadership to manage workflow.

Skills

Heavy phones

Office admin

Customer relations

Computer skills

Problem-solving

Tools

E-Emphasys

Job description

Looking for a career where you can make an impact?

Join SONSRAY and be part of a team that keeps industries moving forward!

At SONSRAY, we are more than just a dealership - we are industry leaders dedicated to keeping businesses moving. Serving the construction, transportation, and agricultural sectors, we provide top-tier equipment, exceptional customer service, and innovative solutions that drive success.

Our comprehensive offerings include equipment sales, rentals, parts, maintenance, and repairs, ensuring our customers have everything they need to operate efficiently.
With a growing team of 500+ employees across 33+ locations in 9 states, we foster a dynamic work environment that values growth, innovation, and performance-driven success.

Whether you’re looking to build your career or support industries that power our world, SONSRAY is the place to make an impact.

Ready to power industries and drive success?

Job Title: Service Advisor
Location: Fontana, CA
Job Type: Full- Time
Schedule: Mon-Fri 8am to 4:30pm
Salary Range: $20 to $22 hourly, depending on experience

Job Summary:

The Service Writer serves as the primary point of contact between customers and the service department, managing repair and maintenance requests for fleet and refrigeration equipment. This role is responsible for preparing work orders, providing accurate estimates, verifying warranty coverage, and ensuring clear communication throughout the service process. The Service Writer works closely with technicians and leadership to coordinate workflow, maintain accurate records, and deliver a high level of customer service in a fast-paced dealership environment.

Essential Duties and Responsibilities:

• Verify warranty and service contract coverage and explain provisions and exclusions to customers.
• Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles.
• Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database.
• Clearly explain estimates and expected vehicle return times to customers, address questions, and obtain necessary contact information and approvals.
• Maintain comprehensive unit records of identified problems and planned corrective actions.
• Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation.
• Perform additional duties as assigned by management to align with dealership objectives.

Requirements:

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
• Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
• Ability to review records and explain technical information to customers.
• Bilingual in Spanish preferred (ability to communicate effectively with Spanish-speaking customers)
• Proficiency in calculating costs for materials, supplies, and labor.
• Experience in documenting symptoms, problems, and causes, and outlining required repairs.
• Capability to obtain approval signatures and accurately enter data into a service database (e.g., E-Emphasys).
• Strong communication and interpersonal skills to build customer confidence and address concerns.
• Detail-oriented for maintaining accurate and comprehensive unit records.
• Commitment to continuous learning and staying current with industry knowledge, including reading manufacturer publications and completing online factory courses.
• Proactive and adaptable, with a willingness to take on new tasks and identify areas for improvement.

About Sonsray:

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?

At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement