Service Advisor - Fitzgerald Gaithersburg Hyundai

Fitzgerald Auto Malls; Gaithersburg (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee ownership with free shares

Flexible schedule

Health, Dental, and Vision benefits

Paid Time Off

Life and Disability Insurance

Top technicians and equipment

Job summary

Fitzgerald Auto Malls in Gaithersburg is seeking an Automotive Service Advisor who will be responsible for customer service, writing repair orders, and ensuring customer satisfaction. Ideal candidates must have previous automotive service experience and track records of strong performance. This role offers competitive salaries, commission, and unique employee ownership benefits. Join a family-friendly, high-volume service department that prioritizes career growth and technical training.

Qualifications

• Previous automotive service advisor experience is REQUIRED.
• Qualified applicants will have a track record of high performance and strong customer satisfaction scores.
• Ability to be trained on OEM process and procedure.

Responsibilities

• Writing repair orders for both customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain the requested service on every car.
• Thoroughly estimate the time and cost of every repair.
• Advise clients on the proper care for their vehicle, including maintenance.
• Monitor the progress of client vehicles and update clients.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drives vehicles when required.
• Verify all final invoices and reconcile work performed and charges.

Skills

Automotive service advisor experience

Strong customer satisfaction

Integrity

Positive attitude

Willingness to learn

Tools

Reynolds and Reynolds

Job description

Hiring Immediately, Service Advisor. Excellent compensation and benefits.

Fitzgerald Auto Mall is currently looking to hire an Automotive Service Advisor! Sales Performance and Strong Customer Satisfaction Track Record is a must! We offer salary, monthly commission, as well as multiple incentive programs. Clean, organized and structured work environment. High Volume service department with a lot of opportunity.

Requirements

Previous automotive service advisor experience is REQUIRED. Reynolds and Reynolds experience is a plus. Qualified applicants will have a track record of high performance, history of strong customer satisfaction scores, and demonstrate ability to be trained on OEM process and procedure. We are looking for candidates with integrity, a positive attitude, passion to succeed, and a willingness to learn.

Benefits – Fitzgerald Auto Mall offers a strong compensation package which includes:

• Competitive salaries, commission, and bonus programs based on experience.
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Family friendly atmosphere and flexible schedule.
• Large client base, shop is full daily.
• Benefits available – Health, Dental, Vision, Paid Time Off
• Employer paid Life and Disability Insurance
• Top technicians and equipment to support you

Responsibilities

• Writing repair orders for both customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain the requested service on every car.
• Thoroughly estimate the time and cost of every repair.
• Advise clients on the proper care for their vehicle, including maintenance.
• Monitor the progress of client vehicles throughout the day and update clients on status.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drives vehicles when required.
• Verify all final invoices and reconcile work performed and charges.

Fitzgerald Auto Mall is an EEO employer.