Service Advisor - Group 1 College Park Hyundai

Group1 Automotive, Inc.; College Park (MD); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Professional development

Job summary

Group 1 College Park Hyundai is expanding its team and is seeking Automotive Service Advisors to deliver exceptional customer experiences and build lasting relationships. You will engage with customers throughout the day, communicate clearly, and guide the service journey from intake to completion.

The position offers commission-based compensation, with a target range reflecting experience and market conditions, along with comprehensive benefits and growth opportunities within the dealership.

Qualifications

• Automotive Service Advisor experience is required.
• Must be available to work Monday through Saturday.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Skills

Interpersonal communication

Positive attitude

Client-focused

Goal orientation

Basic computer skills

Education

High School Diploma or equivalent

Job description

Overview

Group 1 College Park Hyundai, is expanding our team and looking for Automotive Service Advisors to join us. Our ideal Service Advisor is passionate about delivering exceptional customer experiences and thrives on building relationships. This role is perfect for someone who enjoys engaging with customers throughout the day, providing clear communication, and ensuring a seamless service experience from start to finish.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Qualifications

• Automotive Service Advisor experience is required.
• Must be available to work Monday through Saturday
• Positive & Friendly Attitude
• Interpersonal Communication skills
• Basic computer skills
• Strong desire to provide an exceptional client experience
• Ability to achieve targeted goals
• High School Diploma or equivalent
• Must have a Valid Driver’s License
• Must pass background check, MVR, and drug screening

The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The compensation range reasonably expected for this position is $60,000-$110,000 /year.

What We Offer

• Market-leading pay based on experience
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.