Employee-Owned Service Advisor: Flexible, High-Volume Shop

Fitzgerald Auto Malls; Gaithersburg (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee ownership with free shares

Flexible schedule

Health, Dental, and Vision benefits

Paid Time Off

Life and Disability Insurance

Top technicians and equipment

Job summary

Fitzgerald Auto Malls in Gaithersburg is seeking an Automotive Service Advisor who will be responsible for customer service, writing repair orders, and ensuring customer satisfaction. Ideal candidates must have previous automotive service experience and track records of strong performance. This role offers competitive salaries, commission, and unique employee ownership benefits. Join a family-friendly, high-volume service department that prioritizes career growth and technical training.

Qualifications

• Previous automotive service advisor experience is REQUIRED.
• Qualified applicants will have a track record of high performance and strong customer satisfaction scores.
• Ability to be trained on OEM process and procedure.

Responsibilities

• Writing repair orders for both customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain the requested service on every car.
• Thoroughly estimate the time and cost of every repair.
• Advise clients on the proper care for their vehicle, including maintenance.
• Monitor the progress of client vehicles and update clients.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drives vehicles when required.
• Verify all final invoices and reconcile work performed and charges.

Skills

Automotive service advisor experience

Strong customer satisfaction

Integrity

Positive attitude

Willingness to learn

Tools

Reynolds and Reynolds

Job description

Fitzgerald Auto Malls in Gaithersburg is seeking an Automotive Service Advisor who will be responsible for customer service, writing repair orders, and ensuring customer satisfaction. Ideal candidates must have previous automotive service experience and track records of strong performance. This role offers competitive salaries, commission, and unique employee ownership benefits. Join a family-friendly, high-volume service department that prioritizes career growth and technical training.