Automotive Service Advisor:High-Volume, Employee-Owned Team

Fitzgerald Auto Mall; Gaithersburg (MD); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries, commission, and bonus programs

Employee-owned with free shares

Family friendly atmosphere and flexible schedule

Health, Dental, Vision, Paid Time Off

Employer paid Life and Disability Insurance

Descripción de la vacante

Fitzgerald Auto Mall in Gaithersburg is hiring an Automotive Service Advisor immediately. The role includes writing repair orders, advising customers on vehicle care, and ensuring high customer satisfaction. Previous automotive service advisor experience is required, along with a strong performance track record. The position offers competitive salaries, commission, and additional benefits like health insurance and a family-friendly atmosphere in a busy service department.

Formación

• Previous automotive service advisor experience is REQUIRED.
• Track record of high performance in customer satisfaction.
• Ability to be trained on OEM process and procedure.

Responsabilidades

• Writing repair orders for customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain requested service on every car.
• Estimates time and cost of every repair.
• Advise clients on proper vehicle care.
• Monitor progress of client vehicles and update status.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drive vehicles when required.
• Verify final invoices and reconcile work performed.

Conocimientos

Automotive service advisor experience

Customer satisfaction scores

Integrity

Positive attitude

Willingness to learn

Herramientas

Reynolds and Reynolds

Descripción del empleo

Fitzgerald Auto Mall in Gaithersburg is hiring an Automotive Service Advisor immediately. The role includes writing repair orders, advising customers on vehicle care, and ensuring high customer satisfaction. Previous automotive service advisor experience is required, along with a strong performance track record. The position offers competitive salaries, commission, and additional benefits like health insurance and a family-friendly atmosphere in a busy service department.