Service Advisor - Fitzgerald Cadillac VW Annapolis

Fitzgerald Auto Malls; Annapolis (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee ownership

Health and dental

Vision and PTO

Life and disability insurance

Flexible schedule

High-volume shop

Job summary

Fitzgerald Auto Mall in Annapolis, MD is hiring an Automotive Service Advisor. The role offers a competitive salary plus monthly commission and incentive programs in a busy, well-organized service department.

You will write repair orders, estimate times and costs, and communicate clearly with customers. Reynolds and Reynolds experience is a plus; prior service advisor success and a customer-focused attitude are highly valued.

Qualifications

• Previous automotive service advisor experience required.
• Reynolds and Reynolds experience is a plus.
• Track record of high performance and customer satisfaction.
• Willingness to learn OEM processes.

Responsibilities

• Write repair orders for customer pay and warranty repairs.
• Obtain client approval before repairs.
• Explain services clearly for each vehicle.
• Estimate time and cost accurately.
• Advise on vehicle maintenance and care.
• Monitor progress and update clients daily.
• Greet customers and schedule service visits.
• Test drive vehicles when needed.
• Verify invoices and reconcile charges.

Skills

Automotive service advisor experience

Customer service

Sales experience

Tools

Reynolds and Reynolds

Job description

Description

Hiring Immediately, Service Advisor. Excellent compensation and benefits.

Fitzgerald Auto Mall is currently looking to hire an Automotive Service Advisor! Sales Performance and Strong Customer Satisfaction Track Record is a must! We offer salary, monthly commission, as well as multiple incentive programs. Clean, organized and structured work environment. High Volume service department with a lot of opportunity.

REQUIREMENTS

Previous automotive service advisor experience is REQUIRED. Reynolds and Reynolds experience is a plus. Qualified applicants will have a track record of high performance, history of strong customer satisfaction scores, and demonstrate ability to be trained on OEM process and procedure. We are looking for candidates with integrity, a positive attitude, passion to succeed, and a willingness to learn.

BENEFITS - Fitzgerald Auto Mall offers a strong compensation package which includes:

• Competitive salaries, commission, and bonus programs based on experience.
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Family friendly atmosphere and flexible schedule.
• Large client base, shop is full daily.
• Benefits available – Health, Dental, Vison, Paid Time Off
• Employer paid Life and Disability Insurance
• Top technicians and equipment to support you

RESPONSIBILITIES

• Writing repair orders for both customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain the requested service on every car.
• Thoroughly estimate the time and cost of every repair.
• Advise clients on the proper care for their vehicle, including maintenance.
• Monitor the progress of client vehicles throughout the day and update clients on status.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drives vehicles when required.
• Verify all final invoices and reconcile work performed and charges.

Fitzgerald Auto Mall is an EEO employer.