Employee-Owned Service Advisor - Flexible Schedule

Fitzgerald Auto Mall; Hagerstown (MD); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Employee-owned shares

Health, Dental, Vison, PTO

Flexible schedule

Large client base

Job summary

Fitzgerald Auto Mall is seeking an automotive Service Advisor to join a high‑volume service department. You will write repair orders, secure client agreement, clearly explain services, and estimate time and cost for repairs.

The role emphasizes sales performance and strong customer satisfaction. We offer salary, monthly commissions, and multiple incentive programs in a clean, organized setting with a stable client base.

Qualifications

• Previous automotive service advisor experience is REQUIRED.

Responsibilities

• Writing repair orders for both customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain the requested service on every car.
• Thoroughly estimate the time and cost of every repair.
• Advise clients on the proper care for their vehicle, including maintenance.
• Monitor the progress of client vehicles throughout the day and update clients on status.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drives vehicles when required.
• Verify all final invoices and reconcile work performed and charges.

Skills

Customer service

Communication

Sales oriented

Integrity

Tools

Reynolds & Reynolds

Job description

Fitzgerald Auto Mall is seeking an automotive Service Advisor to join a high‑volume service department. You will write repair orders, secure client agreement, clearly explain services, and estimate time and cost for repairs.

The role emphasizes sales performance and strong customer satisfaction. We offer salary, monthly commissions, and multiple incentive programs in a clean, organized setting with a stable client base.