Service Advisor FCA-Stellantis

BILL VOLZ'S WESTCHESTER CHRYSLER, DODGE, JEEP CORP.; Van Cortlandtville (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Long-term Growth Opportunities

Medical, Dental, and Vision Insurance

401k match

Additional benefits

Competitive pay

Job summary

BILL VOLZ'S WESTCHESTER CHRYSLER, DODGE, JEEP CORP. in Van Cortlandtville, NY is searching for an experienced FCA-Stellantis Service Advisor/Writer. This role involves assisting customers with their automotive needs, advising on repair options, and maintaining high customer satisfaction.

The ideal candidate should have strong communication skills, the ability to multitask in a fast-paced environment, and a detail-oriented mindset. This position offers growth opportunities and competitive pay along with benefits including medical, dental, and vision insurance.

Qualifications

• Previous experience as a Service Writer preferred or automotive experience.
• Valid driver's license and clean driving record.
• Willing to submit to pre-employment drug screen and background check.

Responsibilities

• Assist customer in ascertaining their automotive needs.
• Gather and decode customer information for technicians.
• Maintain excellent CSI scores through customer communication.

Skills

Strong communication skills

Customer service skills

Multitasking ability

Organizational skills

Detail-oriented

Job description

Experienced FCA-Stellantis Service Advisor/Writer

What We Offer

• Long-term Growth Opportunities
• Medical, Dental, and Vision Insurance
• 401k match
• Additional benefits
• Competitive pay

Duties

• Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
• Consult with customer on applicable service specials.
• Gather and decode customer information to effectively and accurately relay concerns to technicians.
• Document services declined and advise customer of current and future needs to their vehicle.
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
• Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
• Build strong relationships with the customers.

Requirements

• Previous experience as a Service Writer preferred or automotive experience.
• Strong communication and customer service skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Proficient computer skills for creating work orders and maintaining recordsValid driver's license and clean driving record
• Willing to submit to pre-employment drug screen and background check

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.