Service Advisor

Cole Valley Cadillac; Warren (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Life Insurance

401K

Paid Vacation

Paid Training

Flexible Schedule

Job summary

Cole Valley Cadillac in Warren, OH seeks an enthusiastic Automotive Service Writer Advisor to accompany our GM service team. This entry-level role emphasizes communication with customers, accuracy in estimates, and efficient repair-order handling, with potential for growth in a long-standing dealership.

You will assess vehicle issues, verify warranty coverage, prepare repair orders, and maintain records while delivering excellent customer service.

Qualifications

• GM vehicle knowledge and Dealertrack DMS experience are a huge plus.
• Strong communication and customer service skills.
• Ability to read descriptions and maintain accurate records.
• Pre-employment drug testing required.

Responsibilities

• Initiates automotive services by assessing problems, developing estimates, writing repair orders, and maintaining customer rapport.
• Ascertains problems by listening to customers, inspecting vehicles, and checking service schedules.
• Verifies warranty coverage by reviewing records and explaining provisions.
• Prepares repair orders with symptoms, causes, requested repairs, and approvals; enters RO into the service system.
• Maintains records and communicates estimated timelines and costs to customers.

Skills

GM knowledge

Customer service

Estimating

Problem solving

Documentation

Tools

Dealertrack DMS

Job description

GM Dealership looking for a Highly Motivated and GM-experienced Service Advisor. Our GM store is looking for a highly motivated and energetic individual with a desire to grow with the company and improve together! This is an excellent opportunity for the right person to make a future. Consider joining a based company in business over 100 years. Please apply via resume to this site.

Automotive Service Writer Advisor Job Responsibilities

• Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Automotive Service Writer Advisor Job Duties

• Ascertains automotive problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automotive Service Writer Advisor Skills And Qualifications

• Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management, GM vehicle and Dealertrack DMS experience are a HUGE plus.

Important skills, knowledge, and abilities for Automotive Service Advisors include:

• Troubleshooting – Determining causes of operating errors and deciding what to do about them.
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking – Talking to others to convey information effectively.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• This is a entry level position.
• Mandatory Pre-employment drug testing.

We Offer

• Excellent pay plan with bonuses and incentives based on experience.
• Medical & Life Insurance.
• 401K.
• Paid Vacation + Holiday.
• Paid Training.
• Flexible Schedule.