Service Advisor FCA-Stellantis

Billvolzswestchesterchryslerdodgejeep; Town of Cortlandt (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Long-term Growth Opportunities

Medical, Dental, and Vision Insurance

401k match

Competitive pay

Job summary

An automotive service center in Town of Cortlandt seeks an experienced Service Advisor to assist customers with their automotive needs. The role involves advising customers on repair options and maintaining excellent communication throughout the service process. Candidates should have strong communication skills, a background in automotive services, and the ability to multitask effectively. Competitive pay, growth opportunities, and benefits like medical insurance are offered.

Qualifications

• Previous experience as a Service Writer preferred or automotive experience.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Proficient computer skills for creating work orders.

Responsibilities

• Assist customers in ascertaining automotive needs and advising on repair options.
• Gather and decode customer information to relay concerns to technicians.
• Maintain excellent CSI scores through communication with customers.

Skills

Strong communication skills

Customer service skills

Detail-oriented

Ability to multitask

Organizational skills

Education

Previous experience as a Service Writer or automotive experience

Tools

Computer skills for creating work orders

Job description

Description

Experienced FCA-Stellantis Service Advisor/Writer

What We Offer

• Long- term Growth Opportunities
• Medical, Dental, and Vision Insurance
• 401k match
• Additional benefits
• Competitive pay

Duties

• Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
• Consult with customer on applicable service specials.
• Gather and decode customer information to effectively and accurately relay concerns to technicians.
• Document services declined and advise customer of current and future needs to their vehicle.
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
• Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
• Build strong relationships with the customers.

Requirements

• Previous experience as a Service Writer preferred or automotive experience
• Strong communication and customer service skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Proficient computer skills for creating work orders and maintaining records
• Valid driver's license and clean driving record
• Willing to submit to pre-employment drug screen and background check

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.