Service Advisor – Fast-Paced Auto Care & Growth

Friendship Automotive; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Wellness reimbursements

Job summary

Friendship Ford of Bristol is seeking a Service Advisor to greet customers, document issues, and coordinate maintenance and repairs. You will prepare estimates, monitor service progress, and communicate updates and charges to customers.

The ideal candidate has 1+ years in a Service Advisor role, strong customer service focus, and excellent communication in a fast-paced, process-driven environment. Professional appearance and attention to detail are important.

Qualifications

• 1+ years experience in a Service Advisor role preferred.
• Strong focus on delivering excellent customer service.
• Excellent written and verbal communication skills.
• Ability to thrive in a process-driven environment.
• Desire to work in a fast-paced role.
• Attention to detail and organization.
• Professional, well-groomed appearance.

Responsibilities

• Greet customers promptly to obtain contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend necessary maintenance or repairs.
• Prepare accurate estimates for service costs.
• Monitor the service process and update customers regularly.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Skills

Customer service

Communication skills

Process-driven

Detail oriented

Professional appearance

Job description

Friendship Ford of Bristol is seeking a Service Advisor to greet customers, document issues, and coordinate maintenance and repairs. You will prepare estimates, monitor service progress, and communicate updates and charges to customers.

The ideal candidate has 1+ years in a Service Advisor role, strong customer service focus, and excellent communication in a fast-paced, process-driven environment. Professional appearance and attention to detail are important.