Service Advisor - Friendship Hyundai of Bristol

Friendship Automotive; Bristol (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Job summary

Friendship Automotive is seeking a Service Advisor at Friendship Hyundai of Bristol. The role emphasizes reliable, customer-focused service and teamwork in a fast-paced environment.

You will greet customers, document issues, and guide them through maintenance decisions while keeping them informed about progress and costs. Ideal candidates have strong communication skills and a professional appearance, with a focus on accuracy and excellent service delivery.

Qualifications

• 1+ years experience in a Service Advisor role preferred.
• Strong focus on customer service.
• Excellent written and in-person communication skills.
• Ability to work in a process-driven environment.
• Desire to work in a fast-paced position.
• Detail-oriented and well-groomed appearance.

Responsibilities

• Greet customers to collect contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend maintenance or repairs.
• Prepare accurate service cost estimates.
• Monitor service progress and update customers.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Skills

Customer service

Communication

Process orientation

Detail-oriented

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a SERVICE ADVISOR to join our team at FRIENDSHIP HYUNDAI of BRISTOL!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

What You'll Do:

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Qualification Checklist:

• 1+ years experience with verifiable success in a Service Advisor role preferred
• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detailand organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission, with training compensation based on experience.
• You’ll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.