Service Advisor: Exceptional Service, Unlimited Growth

Ed Morse Sierra Vista; Tampa (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Bonuses & commissions

401K matching

Health benefits

Dental

Vision

Life insurance

Disability insurance

Employee assistance

Wellness program

Paid time off

Holidays

Vehicle discounts

Referral program

Community involvement

Career growth

Job summary

Ed Morse Automotive Group is seeking a Service Advisor to join its expanding Florida team. With 80+ years in the industry, the company serves customers across multiple states and brands, offering growth opportunities in a family-oriented environment.

The role focuses on being the primary customer contact for repairs/maintenance, delivering accurate estimates, and collaborating with service managers and technicians to maximize parts and service sales while ensuring customer satisfaction.

Qualifications

• Candidates must be well spoken with excellent telephone skills.
• Provide exceptional personalized service to guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism.
• Maintain a customer satisfaction rating above zone average.

Responsibilities

• Act as the principal contact between the dealership and customers for repair and maintenance service.
• Provide customer satisfaction and maximize dealership sales of parts and service.
• Report to the Service Manager/Director and collaborate with sales managers, leaders and technicians.
• Escalate and handle complaints not resolved at the service writer level.
• Answer calls promptly and courteously, addressing inquiries effectively.
• Greet service customers warmly and provide a welcoming experience.
• Listen to customers' reasons for visiting the service department.
• Offer diagnostic services or repairs to address concerns.
• Provide accurate estimates for all services or repairs recommended.

Skills

Excellent telephone skills

Strong customer service

Professionalism

Conflict resolution

Customer satisfaction

Job description

Ed Morse Automotive Group is seeking a Service Advisor to join its expanding Florida team. With 80+ years in the industry, the company serves customers across multiple states and brands, offering growth opportunities in a family-oriented environment.

The role focuses on being the primary customer contact for repairs/maintenance, delivering accurate estimates, and collaborating with service managers and technicians to maximize parts and service sales while ensuring customer satisfaction.