Dynamic Service Advisor with Growth, Bonuses & 401k

Ed Morse; Muscatine (IA); Hybrid; USD 32,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Uncapped earning potential and bonuses

401K with company match

Health benefits (Medical, Dental, Vis​

Sick Pay and Vacation

Six paid holidays

Employee Purchase Program

Job summary

Ed Morse Automotive Group is seeking a Service Advisor to join our team. The primary contact for repair and maintenance services, you will deliver exceptional guest experiences and help grow parts and service sales.

You will collaborate with management, technicians, and sales colleagues to greet customers, listen to concerns, provide accurate estimates, and communicate clear service recommendations. We offer weekly pay, benefits, and opportunities across multiple states.

Qualifications

• Candidates must be well spoken with excellent telephone skills.
• Provide exceptional personalized service to guests and the community.
• Conduct business with sincerity, honesty and genuine concern for customers.
• Handle customer complaints with professionalism, courtesy and tact.
• Maintain customer satisfaction above zone average.

Responsibilities

• Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
• Provide accurate estimates for all services or repairs recommended.
• Maximize dealership sales of parts and service.
• Work with management to handle unresolved customer complaints at the service writer level.
• Answer calls promptly and greet service customers warmly.

Skills

Telephone skills

Customer service

Professionalism

Conflict resolution

Job description

Ed Morse Automotive Group is seeking a Service Advisor to join our team. The primary contact for repair and maintenance services, you will deliver exceptional guest experiences and help grow parts and service sales.

You will collaborate with management, technicians, and sales colleagues to greet customers, listen to concerns, provide accurate estimates, and communicate clear service recommendations. We offer weekly pay, benefits, and opportunities across multiple states.