Service Advisor

Ed Morse Automotive Group; Muscatine (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Uncapped earnings

401K match

Health benefits

Disability insurance

EAP

Wellness program

Paid time off

Holidays

Vehicle discounts

Referral program

Community involvement

Career advancement

Ongoing training

Job summary

Ed Morse Automotive Group is seeking a Service Advisor to join our expanding team. You will serve as the primary liaison between customers and the dealership for vehicle repair and maintenance, ensuring outstanding service and satisfaction.

We offer a family-oriented culture, weekly pay, and generous benefits. This role focuses on providing accurate estimates, coordinating with technicians and managers, and driving parts and service sales across our locations.

Qualifications

• Must be well spoken with excellent telephone skills.
• Provide exceptional personalized service to guests and the community.
• Maintain a customer satisfaction rating above zone average.

Responsibilities

• Act as the principal contact between the dealership and customer for repair and maintenance service.
• Aim to provide customer satisfaction and maximize dealership sales of parts and service.
• Report to the Service Manager/Director and work with sales managers, group leaders, and technicians.
• Handle customers with complaints not satisfiable at the service writer level with management support.
• Answer incoming calls promptly, courteously, and satisfy the caller's inquiry.
• Greet service customers warmly and be the perfect host.
• Listen to customers' reasons for bringing their vehicle to service.
• Offer logical diagnostic services or repairs to meet customer concerns.
• Provide accurate estimates for all services or repairs recommended.

Skills

Excellent phone skills

Customer service

Professional demeanor

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seekingService Advisorto join our Ed Morse team.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training