Service Advisor: Unlimited Growth & Earning Potential

Ed Morse; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Bonuses & commissions

401K with company match

Health benefits (Medical, Dental, Vis

Life Insurance

Paid holidays

Employee discounts on vehicles, parts,

Education & training

Job summary

Ed Morse Automotive Group is seeking a Service Advisor to join our growing team. You will serve as the primary liaison between the dealership and customers for repair and maintenance needs, aiming to maximize customer satisfaction and drive parts and service sales.

Ideal candidates are well spoken with excellent telephone skills and a strong commitment to honest, personalized customer service. You will collaborate with service managers, sales, technicians, and leadership to resolve issues and

Qualifications

• Candidates must be well spoken and have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Skills

Telephone skills

Customer service

Professionalism

Honesty

Job description

Ed Morse Automotive Group is seeking a Service Advisor to join our growing team. You will serve as the primary liaison between the dealership and customers for repair and maintenance needs, aiming to maximize customer satisfaction and drive parts and service sales.

Ideal candidates are well spoken with excellent telephone skills and a strong commitment to honest, personalized customer service. You will collaborate with service managers, sales, technicians, and leadership to resolve issues and