Service Advisor: Elevate Service, Upsell & Growth

Rountreemooreford; Lake City (FL); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

HSA

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Job summary

Morgan Auto Group in Florida is seeking a qualified Service Advisor to join its fast-growing team. You will greet customers, assess needs, and coordinate repair work to ensure quality and satisfaction.

The role emphasizes listening to inquiries, presenting service options, estimating costs and times, and communicating status to customers. It offers strong benefits, training, and opportunities for growth within the company.

Qualifications

• Greets customers promptly with friendly, professional demeanor.
• Listens to inquiries to identify service needs and opportunities for add-ons.
• Explains service options, estimates costs and completion times, and obtains approval.
• Maintains clear communication with customers about status of work.
• Strives to meet or exceed goals for add-on sales and customer satisfaction.

Responsibilities

• Greet customers promptly and provide professional service.
• Identify service needs and upsell where appropriate.
• Estimate costs and expected completion times; secure approvals.
• Communicate status of repairs to customers throughout the process.
• Coordinate repair work to ensure first-time right results and timeliness.
• Ensure accuracy of charges and proper final inspection before delivery.

Skills

Customer service

Communication

Sales

Problem solving

Job description

Morgan Auto Group in Florida is seeking a qualified Service Advisor to join its fast-growing team. You will greet customers, assess needs, and coordinate repair work to ensure quality and satisfaction.

The role emphasizes listening to inquiries, presenting service options, estimating costs and times, and communicating status to customers. It offers strong benefits, training, and opportunities for growth within the company.