Automotive Service Advisor | Growth & Benefits

Rountreemooreford; West Palm Beach (FL); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life

Disability insurance

Health Savings Account

401(k) with company match

Professional work environment

Paid Time Off

Employee discount programs

Referral programs

Job summary

Morgan Auto Group in West Palm Beach, FL is seeking a qualified Service Advisor to join our on-site team. We offer a collaborative work environment, competitive pay and ongoing training with growth opportunities. Our advisors earn between $75k and $150k depending on experience.

You will greet customers promptly, discuss service needs, estimate costs and completion times, obtain written approvals, and coordinate repairs to ensure first-time right results and high customer satisfaction.

Qualifications

• Greets customers promptly and provides timely professional service.
• Communicates effectively with customers about status of work.
• Estimates cost and completion time and settles customer accounts.
• Coordinates activities to ensure repair work is fixed right the first time.
• Obtains customers’ written approval on repair orders and ensures pricing accuracy.
• Meets or exceeds goals for add-on sales and customer satisfaction.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Answers the phone (can communicate with customers via, phone, text and email).
• Communicates effectively with customer about status of work.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Skills

Customer service

Communication

Sales

Job description

Morgan Auto Group in West Palm Beach, FL is seeking a qualified Service Advisor to join our on-site team. We offer a collaborative work environment, competitive pay and ongoing training with growth opportunities. Our advisors earn between $75k and $150k depending on experience.

You will greet customers promptly, discuss service needs, estimate costs and completion times, obtain written approvals, and coordinate repairs to ensure first-time right results and high customer satisfaction.