Service Advisor at Rountree Moore Ford

Rountreemooreford; Lake City (FL); Sur place; USD 60 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

HSA

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Résumé du poste

Morgan Auto Group in Florida is seeking a qualified Service Advisor to join its fast-growing team. You will greet customers, assess needs, and coordinate repair work to ensure quality and satisfaction.

The role emphasizes listening to inquiries, presenting service options, estimating costs and times, and communicating status to customers. It offers strong benefits, training, and opportunities for growth within the company.

Qualifications

• Greets customers promptly with friendly, professional demeanor.
• Listens to inquiries to identify service needs and opportunities for add-ons.
• Explains service options, estimates costs and completion times, and obtains approval.
• Maintains clear communication with customers about status of work.
• Strives to meet or exceed goals for add-on sales and customer satisfaction.

Responsabilités

• Greet customers promptly and provide professional service.
• Identify service needs and upsell where appropriate.
• Estimate costs and expected completion times; secure approvals.
• Communicate status of repairs to customers throughout the process.
• Coordinate repair work to ensure first-time right results and timeliness.
• Ensure accuracy of charges and proper final inspection before delivery.

Connaissances

Customer service

Communication

Sales

Problem solving

Description du poste

We are looking to add a qualified Service Advisor to be part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$120k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

EOE/DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.