Client-Focused Auto Service Advisor

Rountreemooreford; Fort Myers (FL); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Job summary

Morgan Auto Group in Fort Myers, Florida, is seeking a qualified Service Advisor to join our team. We offer a team environment, comprehensive benefits, ongoing training, and growth opportunities.

Our Advisors average $75k-$120k annually, depending on experience, with the potential for additional incentives. The role focuses on delivering outstanding customer service, accurate estimates, and coordinating repairs to ensure quality, timely completion and customer satisfaction.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Questions to identify service needs, resolves concerns, and sells additional services when appropriate.
• Estimates cost and completion time; communicates status to customers.
• Coordinates repair work to be fixed right the first time and on schedule.
• Obtains written approval on repair orders and ensures pricing accuracy.
• Meets or exceeds add-on sales and OEM CSAT goals.
• Delivers the car in excellent condition; identifies repeat customers.
• Reminds customers of service appointments and maintenance due.
• Answers incoming calls promptly and courteously.
• Reviews repairs and charges to avoid surprises; addresses follow-up issues.

Job description

Morgan Auto Group in Fort Myers, Florida, is seeking a qualified Service Advisor to join our team. We offer a team environment, comprehensive benefits, ongoing training, and growth opportunities.

Our Advisors average $75k-$120k annually, depending on experience, with the potential for additional incentives. The role focuses on delivering outstanding customer service, accurate estimates, and coordinating repairs to ensure quality, timely completion and customer satisfaction.