Service Advisor: Elevate Guest Experience & Vehicle Care

Swope Family of Dealerships; Elizabethtown (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

HSA - Health Savings Account with公司?"

401K with Company Match

Vision Insurance

Dental Insurance

Company Paid Basic Life Insurance & AD

Supplemental life insurance

Company Paid Short Term Disability

Long Term Disability

Critical illness and Accident Coverage

Prepaid Legal Insurance

Identity Theft Protection

Discount Programs

Referral Programs

Employee Assistance Program

Pet insurance

Job summary

Swope Hyundai Elizabethtown is hiring a Service Advisor to join a legacy of excellence. You will manage the guest service experience from the service drive through to vehicle return, greet guests, and communicate repair timelines.

The ideal candidate has a high school diploma or GED, a valid driver’s license, strong written and verbal communication, and the ability to multitask in a team environment. Pre-employment testing including background check and drug screen is required.

Qualifications

• High School diploma or GED is required.
• Must be 18 years or older.
• Valid driver’s license required.
• Broad knowledge of new vehicle technologies and computer skills.
• Ability to be analytical and multi-task.
• Self-motivated, enthusiastic presence in a team environment.
• Strong written and communication skills.
• Consistent and stable work history and attendance.
• Professional appearance and work ethic.
• Pre-employment testing to include background check and drug screen.
• Available for Tuesday through Saturday schedule.

Responsibilities

• Maintain CSI rating as set by the dealership service manager.
• Manage the entire guest service experience from the drive until vehicle return.
• Greet guests at their car with a smile.
• Advise guests on vehicle care and maintenance per manufacturer specs.
• Explain repair timelines and keep guests informed of estimates and pickups.
• Follow up with guests via calls or emails about progress or changes.
• Communicate with technicians to ensure efficient workflow.
• Document all repairs and maintenance on the repair order.
• Resolve guest concerns and questions.
• Maintain required certifications and trainings.

Skills

Analytical and multitask

Strong written and verbal skills

Self-motivated and team player

Excellent communication

Customer service mindset

Education

High School diploma or GED

Tools

Vehicle technologies knowledge

Computer skills

Job description

Swope Hyundai Elizabethtown is hiring a Service Advisor to join a legacy of excellence. You will manage the guest service experience from the service drive through to vehicle return, greet guests, and communicate repair timelines.

The ideal candidate has a high school diploma or GED, a valid driver’s license, strong written and verbal communication, and the ability to multitask in a team environment. Pre-employment testing including background check and drug screen is required.