Service Advisor: Elevate Customer Experience & Vehicle Safety

AutoNation; Fort Worth (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

401(k) matching

Health, dental, vision insurance

Maternity benefits

Associate purchase & discount programs

YouDecide discounts

DRVPNK cancer charity alignment

Job summary

AutoNation is seeking a Service Advisor in Fort Worth, TX to bridge between service technicians and customers. You’ll explain technician recommendations, perform consultative selling, and help plan ongoing maintenance while delivering exceptional service.

You’ll work in a state-of-the-art service department, meet customer needs, and drive loyalty through transparent estimates and proactive follow-up with customers.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales

Communication skills

Interpersonal skills

Organizational skills

Technology literacy

Education

High school diploma or equivalent

Tools

None

Job description

AutoNation is seeking a Service Advisor in Fort Worth, TX to bridge between service technicians and customers. You’ll explain technician recommendations, perform consultative selling, and help plan ongoing maintenance while delivering exceptional service.

You’ll work in a state-of-the-art service department, meet customer needs, and drive loyalty through transparent estimates and proactive follow-up with customers.